A research brief to support a decision in a service sector
We gathered available evidence, ordered the gaps, and gave decision-makers a brief that separates what is documented from what still needs verification.
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The challenge
Earlier studies of uneven quality had piled up, making it hard to know which findings could support the current decision.
- 2
What we did
We set review criteria, sorted sources, and framed the decision questions before writing the brief so the text stayed tied to what was actually asked.
- 3
Our methodology
Evidence review, classification by reliability, and an internal discussion of limits before the final draft.
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The solution
A short decision brief, a source annex, and an explicit note of what had not yet been verified.
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